TO BEGIN – ARRIVE EARLY
TMT is an Australian education provider that provides International Student Orientation before the commencement of classes and often before commencing local students can attend an orientation. It is a requirement of the ESOS (Education Services for Overseas Students) Act 2001. Staff who run the orientation work hard to ensure that you as a student will be well equipped to achieve the best possible success in your studies. If you read through the pre-departure, arrival, and orientation manuals which the institution provides for you, you will see that there is a lot of information for you to understand and consider as you move through your studies. Although the manual will outline what you need to know, it is impossible to understand and recall everything. Once you are concentrating on your studies, you will feel less stressed if you are already comfortable with the institution, its staff and its services.
International Student Orientation
People who are interested in undertaking study with TMT are encouraged to arrange for a ‘one on one’ orientation. At the orientation, the course is explained in detail along with course requirements.Training, education and possible career pathways are explained along with course content, modules and outcomes. In addition, TMT’s expectations of student behavior and performance are discussed.
Student Services, Welfare, and Guidance
TMT has sound management practices to ensure effective student services. The organisation has operational standards to ensure timely issuance of training assessments, results and qualifications. These are appropriate to competence achieved and issued in accordance with National guidelines.
All student records and documentation is recorded, kept confidential and securely archived. Records are kept in safe custody, with access restricted to authorised staff. Students can access their files by request, in writing with 14 days’ notice. All relevant organisational documentation carries a version number and date.
TYPES OF SUPPORT AVAILABLE INCLUDE:
- Academic and Vocational Support – the organisation has access to personnel with experience in developing diagnostic assessment services for diverse client needs. Students will receive academic and vocational advice from college management.
- Post Program Support – the College will assist with job seeking, resume and interview skills, vocational advice, mentoring etc. Students will be advised of the particular support available with each program.
- Personal Support – Any client showing signs of distress or discomfort will be referred to a qualified counsellor. Students in personal distress will be treated with confidentially, courtesy and empathy at all times.
The College ensures that all fees and charges are known to students prior to enrolment. Students are advised of course content, outcomes, and assessment procedures before training commences. The College’s quality focus includes – access and equity, recognition of prior learning, fair and equitable refund policy, grievance policy, appeal policy and complaint procedure. For any matter outside of the organisation’s expertise or control, The College will make every attempt to refer the student to the relevant agency or expert.
In the event that a student has a complaint concerning any matter in relation to the training or organisation, there is a process in place to ensure that the complaint can be resolved amicably. Each party may be accompanied and assisted by a support person at any relevant meeting.
- Speak to your trainer / student support officer regarding your issue. They will assist you and try to resolve the problem.
- Write a letter to the Academy Business Manager outlining the situation if you are not satisfy with the outcome from the above step. Within 10 working days from receipt of the formal lodgement of the letter. The Academy Business Manager will review the situation. The Business Manager will provide a response in writing. All measures will be taken to finalise the process as soon as possible.
- Request in writing a review of the decision to the Director. The Director will assemble a review committee and will invite the student to present their case. The decision will be advised in writing. All measures will be taken to finalise the process as soon as possible
- If you are not satisfy with the outcome & decision provided by the Director, the College will assist you to seek independent external mediation. Independent mediation at minimal or no cost is available to students to resolve the dispute through the NSW Community Justice Centres.
For information contact 1800 671 964 or 92287455. Email: . Website: cjc.nsw.gov.au
Students should speak directly with the person concerned to resolve the problem as soon as possible.
If the student doesn’t feel that they are able to speak to the person concerned, they can raise the matter informally with their tutor, the Student Support Officer or the Academy Business Manager. The staff member will attempt to resolve the grievance to the mutual advantage of the parties concerned.
TMT seeks to prevent problems by ensuring that you are satisfied with your program and its outcomes. In addition to their functional expertise, all staff are encouraged to be fair, courteous and helpful in their dealings with you. Any complaint about a staff member or program will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint. If the student wishes to make a formal grievance they should put the matter in writing to the Business Manager within 21 days.
The Business Manager will ensure that the grievance is investigated. The circumstances and results of any grievance are analysed thoroughly by senior management for their implications and acted upon appropriately so as to remove any grievances in the future by improving the relevant functions. Each person aggrieved has the opportunity to formally present his or her case. The student is advised in writing of the outcome within 21 days, including reasons for the decision where the matter was not resolved to the student’s satisfaction.
INTERNATIONAL STUDENT VISA CONDITIONS
International students must be in possession of a Student Visa for the duration of their studies at the college. Once the deposit has been paid, The Makeup Technicians will issue the student with a confirmation of enrolment (eCOE) required by The Department of Immigration to apply for a student visa. For a full list of mandatory and discretionary student visa conditions please visit https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500.
International students need to attend 90% of the total course to meet the requirements of the Diploma. Students who are absent or running late will be expected to contact the school prior to the class start time to advise either the office or the tutor of their situation.
Students who are sick will be asked to provide the office with a doctor’s certificate which will be kept on file. It is essential that students notify the office of any changes to their contact details such as change of telephone number or address.
If students are absent from class and they are required to catch up, where possible, we will arrange for them to attend one of our other classes.
If the student is unable to attend this class or classes for any reason, the student may need to pay an additional fee to have private tuition to complete that component.
If an International student fails to meet the required attendance The College will be required to notify PRISMS which may put your student VISA at risk.
Sick or running late
Students must, on every occasion, call either their tutor or the school. Should you be late for start of class, you will be marked as a half day attendance.
When a student is sick they are required to supply a medical certificate. Exceptions are made if a medical certificate or other evidence is produced.
Due COVID-19 students should only go to the doctor/medical centre if safe to do so.
Current Address Details
Students on an International Student Visa no longer need to keep DIAC informed of their home address in Australia, as DIAC will check these details with your education provider if required. Therefore, you MUST maintain a current residential address on your student file AT ALL TIMES.
Prospective students will be expected to demonstrate adequate capability in both written and spoken English.
Prospective International students need to be 18 years of age at the date of course commencement, otherwise they must nominate a parent, legal custodian or relative over 21 years of age as your student guardian. This person must have a visa to stay in Australia for the duration of your student visa or until you turn 18. You must attach a completed Form 157N Nomination of a student guardian to your application (214KB PDF). If your nominated guardian is applying for a student guardian (subclass TU-590) visa, both applications should be made at the same time,
Student ID Cards
All ID cards are issued to international students on the first day of Term upon request from the student. Should you want an ID Card, you must provide office staff with a passport size photo.
Refund and Cancellation Policy
All requests for refund of fees by students are to be handled according to the following policy.
This refund policy is provided to the student prior to the student making any payment to The College.
For international students refunds will be provided in accordance with Australian Government regulations and the college refund policy as set out in our ‘information for international students”.
Requests for refunds should be made in writing and directed to the Principal and or Director of The Makeup Technicians, notification must be received (2) two weeks before the first day the class is due to commence.
Any refunds will be made to the person or organisation that enters into the contract within (4) four weeks of receipt of a written application, unless the person gives a written direction to pay someone else. Refunds will be paid in the same currency in which the fees were collected.
If a student commences study and defers / transfers to another class for any reason, they are not eligible for a refund as your course fees are allocated to your original class of enrolment.
No refund applies if a student is expelled or deported.
Please note additional monies paid to international agencies for services provided that are separate from course fees are subject to the terms and conditions of the agency. Due to this these monies are not included in TMT’s Refund Policies.
Overseas Health Cover is not refundable after course commencement.
The Course Deposit is made up of In Class Material fee and Admin fees, the Deposit is not refundable. The deposit is part of the total course fee. Only when the full deposit and all enrolment forms have been completed and signed will a student’s place in the class be secured. A student’s enrolment in the class may be cancelled if all enrolment forms and deposit money has not been received 28 days prior to the course commencement date. Written notification is required in the event of requesting a deposit refund. In the event of a deposit refund, an administration fee of $250.00 will be deducted from the deposit amount.
If the student is refused a Student Visa by the issuing authority and provides written proof of this before commencement of a course, a full refund of fees will be paid.
Withdrawal of Visa Application
Withdrawal of an application for a visa is not considered to be a refusal. If a student withdraws a visa application, an administration fee of $250.00 will be deducted from the deposit.
Upfront Payment including the deposit payment will be refunded if written notification is received requesting a refund, 28 days or more before the scheduled course commencement date. If less than 28 days, notice is given in writing prior to course commencement, only the Upfront payment will be refunded. All Course monies are protected.
Refunds for students who have paid their fees in advance and wish to leave the course before conclusion of the course will have their fees calculated on the basis of paying each Semester (as shown in Semester Option). Refunds will be based on this calculation. There is no payment or refund for 3rd or 4th Term.
Once a term has been commenced, fees are payable for that entire term If a student wishes to leave the course the student must notify the principal in writing of their intention to leave and the written notification must be received two weeks before the first day of the next term is due to commence, otherwise fees are due and payable for that term. If students paying monthly or by term are dismissed or leave through the term, then they must pay the amount equivalent to the full-term fees for the term they have commenced. Refunds incur an admin fee of $250.00.
Non-delivery of a course
In the event of a course not being delivered the student will be notified as soon as a decision on delivery has been made. The student is entitled to a full refund of fees paid. In a circumstance where the student has been enrolled through an education agent any refund to the student will be discounted by the amount of commission paid to the agent. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. If The College is unable to provide a refund or place you in an alternative course our Tuition Protection Service (TPS) Tuition Assurance Administrator will place you in a suitable alternative course at no extra cost to you. Finally, if Tuition Assurance Administrator cannot place you in a suitable alternative course, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
Student Default and Withdrawal from course
Students are required to provide written notification of withdrawal from any course or course component, prior to the commencement of the enrolled course. If a student withdraws from the course prior to the course start date but after the three-week deposit deadline the deposit is non-refundable, however any further prepaid course fee and incidental expenses will be refunded, less a $250.00 admin fee. The student may defer their course to another intake date within a 12-month period from the initial course start date. If a student withdraws from the course after commencement of the course, then the student is required to pay any fees owing for the term. All refunds claims will be paid to the student within four weeks from the date of receiving the notification of withdrawal. Refunds incur an admin fee of $250.00.
If a student wishes to leave the course the student must notify the principal in writing of their intention to leave and the written notification must be received two weeks before the first day of the next term is due to commence, otherwise fees are due and payable for that term. If students paying monthly or by term are dismissed or leave through the term, then they must pay the amount equivalent to the full-term fees for the term they have commenced. All refunds claims will be paid to the student within four weeks from the date of receiving the notification of withdrawal. Refunds incur an admin fee of $250.00.
Deferment of enrolment
Students are required to provide written notification of deferring from any enrolled course or course component. A student is only allowed to defer commencement or suspend studies of a course on medical grounds (with a medical certificate) or other exceptional compassionate circumstances. An enrolment can be held no longer than 12 months from the original start date.
The College reserves the right to defer or temporarily suspend the enrolment of the student on the grounds of misbehaviour (breach of TMT Policies & Procedures) by the student. In this situation, TMT will inform the student in writing of the intention to suspend or cancel the student’s enrolment and that the student has 20 working days in which to access the complaints and appeals processes. If the complaints & appeals processes are accessed by the student then the deferment will not take place until the internal process is completed.
Misbehaviour (breach of TMT Policies & Procedures) of students can also be grounds for cancellation of the course program and in this situation the student will be informed of this prior to enrolment. There is no monetary action on deferments, when deferred with 28days notice prior to their class commencing.
However, please note that courses may be subject to change and you are required to check with Student Administration, at the beginning of the year in which you intend to re-enrol, to ensure that re-enrolment is possible. If a student defers within the 28days notice of the their class commencing a deferral payment of $300.00 will be incurred for the transfer.
We have two modern makeup studios, equipped with required lighting and large mirrors (hair dryers supplied at each station).
Toilets are located on each level of the building.
Feel free to bring in your lunch, tea & coffee is provided, as well as a microwave and fridge so help yourself. We ask that you wash and put away your dishes and leave this area in a clean and tidy state at all times.
Products and Equipment
All equipment and products required for each course will be provided by the College. These equipment and products are for on campus and in class use only.
Students are strongly recommended to purchase their own personal kit they can take home to practice and for work experiences outside school.
In regards to products for work experience, students will need to take their own equipment and products out on work experience, however the college tries to assist students by providing specialty products (e.g. SPFX products) where possible.
The students have access to a library of makeup and reference books, industry magazines, DVD’s and videos which they can refer to throughout the course.
Students have access to a P.C. This is to be used for makeup research only.
- Wear your school T-Shirt provided to you
- Clean fresh face with No Makeup or Makeup off by 9:00am
- Clean and dry Makeup brushes.
- Clean hair brushes.
- Clean Hair, always
- Hair out of face
- Clean comfortable clothes and closed in shoes
- No strong perfumes
- Please come freshly showered – Deodorant is encouraged
- Fresh Breath – Toothpaste, Toothbrush, Dental Floss, and Mints ( as you are working very close to people)
- All mobiles off or on silent during class
- Bottled water is encouraged – no food or drinks in studios except at lunchtime.
Timetable and Breaks
Your tutor will explain your timetable and details about breaks at the orientation session.
All students are required to clean up after themselves. All work stations are to be wiped down, mirrors cleaned, stools pushed in and capes over stools, hairdryers are to be in holders. If you use anything from the kitchen please make sure you wash it, dry it and put it away, this is mandatory.
- The Terms & Conditions document details the consequences, personal and financial, of not complying with the school’s rules.
- Please use bins for your rubbish. The rubbish bins are located in the classrooms and kitchen. Please note: The BLUE bins and GREEN bins are located down stairs outside.
- ABSOLUTELY NO SMOKING on the premises or near the front door.
Communication/If you have a problem, any concerns or issues are to be reported to your tutor. The school has procedures to follow.
Mobile phones are to be switched off or on silent while in class. Speak with your tutor regarding important calls & emergencies.
Don’t leave your valuables unattended at any time. Take care of your Makeup kit and never leave it in your car. The school takes no responsible for kits or valuables that are misplaced or stolen.
The school does not offer an accommodation service to its students, however once enrolled, a student seeking to change their accommodation is welcome to advertise on the noticeboard indicating that they are seeking shared accommodation etc.
Teaching and Learning in Australia
The tuition is face to face. The students will work on other members of the class on a daily basis, however during certain stages of the course students may be asked to bring in a model. The tutor will observe, assess and assist each student.
Language, Literacy and Numeracy
All students have the option to be assessed in order to ascertain if their Language, Literacy and Numeracy (LLN) skills are sufficient to successfully undertake the training program. This is usually ascertained on application or via initial interview. Where extensive support is needed, specialised LLN support may be set up. Where an applicant’s LLN deficiency will clearly inhibit achievement of learning outcomes and the applicant refuses LLN support, the enrolment may be declined.
Assessment & Reports
TRAINING AND ASSESSMENT STANDARDS
TMT has personnel with appropriate qualifications and experience to deliver the training and facilitate the assessment relevant to the training products offered. Assessment will meet the National Assessment Principles including recognition of prior learning and credit transfer. Adequate training materials and physical resources are utilised to ensure the learning outcomes of the training product can be achieved. Appeals procedures are in place for students who are not satisfied with assessment or training. All assessment processes are valid, reliable, flexible and fair. Students are advised on assessment requirements before training commences.
The objective of assessment is for the student to show that they have achieved the unit’s competencies.
Assessment is predominantly competency based and is designed to determine whether the candidate can demonstrate the target competencies. Competency based assessment techniques they include:
- Observation – the completion of a specified task or set of procedures normally performed under close supervision, using a detailed checklist.
- Oral questioning – an informal response is provided to a series of questions presented in order to demonstrate understanding of principles or reasoning behind the action taken.
- Multiple choice – a question or incomplete statement followed by several options from which the student selects the appropriate answer/s.
- Written short answer – a written response item consisting of a question/s with answers of a single word, a few words, a sentence, or a paragraph.
Students will be advised of the assessment methodology before training commences. Students who are unable to demonstrate competency at a given time or who successfully appeal assessment results may be reassessed at an appropriate later time. Assessment is in accordance with the National Assessment Principles. All assessments meet the assessment criteria of a training package or accredited course on which the program is based.
Issue of Certification
Diplomas, Certificates, and Statements of Attainment will be issued within 21 working days of successful completion of the program and payment of all fees. Qualifications will meet the requirements of the training package/product and legislation.
Students will be assessed on a daily basis through the tutor’s observation of skill competency. If a tutor assesses a student and finds that they are having difficulties or are found to be not yet competent in a particular area, the student will be notified. He or she may be required to repeat that particular section of the Diploma course when it is conducted again and or attend additional classes, providing there is a space available.
Health and Safety at TMT
It is the school’s practice to ensure so far as is reasonably practicable that all students, employees and visitors are safe from injury and risks to health while on our premises. It does this by ensuring that work practices and procedures comply with the Occupational Health and Safety Act 2000 and Regulations Governing Occupational Health, Safety and Welfare. Students are required to take reasonable care of the Health and Safety of fellow students, staff & visitors by reporting unsafe working conditions, faulty equipment and accidents to the office & your tutor.
Workplace Harassment and Bullying
Workplace harassment or bullying includes behaviour that intimidates, offends, degrades or humiliates a person in the workplace. The College will not tolerate harassment or bullying in the workplace. Should you have any concerns or questions relating to harassment issues, please see your tutor and the Principal.
Equal Opportunity / Sexual Harassment
TMT will not tolerate discrimination based on the grounds of sex, race, marital status, disability, sexual preference, age or religious beliefs.
Sexual harassment (verbal or physical) including offensive language and unwanted or unacceptable advances will not be tolerated.
In case of emergency or accident, inform your tutor or the office immediately. The Student Support Officer is the first aid officer and the first aid kit is located in the office.
Fire Drills are conducted at random during the year. The fire exit is marked; it’s the main staircase from the ground floor to level one. The assembly area following evacuation of the building is across the street, adjacent to the school.