Australian education providers will provide an International Student Orientation before the commencement of classes and often before commencing local students attend an orientation. It is a requirement of the ESOS (Education Services for Overseas Students) Act 2001. Staff who run the orientation work hard to ensure that you as a student will be well equipped to achieve the best possible success in your studies. If you read through the pre-departure, arrival, and orientation manuals which the institution provides for you, you will see that there is a lot of information for you to understand and consider as you move through your studies. Although the manual will outline what you need to know, it is impossible to understand and recall everything. Once you are concentrating on your studies, you will feel less stressed if you are already comfortable with the institution, its staff and its services.
International Student Orientation
People who are interested in undertaking study with the Make-Up Technicians Pty Ltd are encouraged to arrange for a ‘one on one’ orientation. At the orientation, the course is explained in detail along with course requirements.
Training, education and possible career pathways are explained along with course content, modules and outcomes. In addition, The Make-Up Technician’s expectations of student behaviour and performance are discussed.
Student Services, Welfare and Guidance
The Make-Up Technicians Pty Ltd has sound management practices to ensure effective
student services. The organisation has operational standards to ensure timely issuance of training
assessments, results and qualifications. These are appropriate to competence achieved and
issued in accordance with National guidelines.
All student records and documentation is recorded, kept confidential and securely archived.
Records are kept in safe custody, with access restricted to authorised staff. Students can access
their files by request, in writing with 14 days’ notice. All relevant organisational documentation
carries a version number and date.
Types of support available include:
- Academic and Vocational Support – the organisation has access to personnel with experience in developing diagnostic assessment services for diverse client needs. Students will receive academic and vocational advice from college management.
- Post Program Support – the College will assist with job seeking, resume and interview skills, vocational advice, mentoring etc. Students will be advised of the particular support available with each program. Once a student has completed their course and graduated they are welcome to come back and do any unit of the course for free.
- Personal Support – Any client showing signs of distress or discomfort will be referred to a qualified counselor. Students in personal distress will be treated with confidentially, courtesy and empathy at all times.
The College ensures that all fees and charges are known to students prior to enrolment. Students
are advised of course content, outcomes, and assessment procedures before training commences.
The College’s quality focus includes – access and equity, recognition of prior learning, fair and
equitable refund policy, grievance policy, appeal policy and complaint procedure. For any matter
outside of the organisation’s expertise or control, the Make-Up Glamour Technicians Pty Ltd will
make every attempt to refer the student to the relevant agency or expert.
Complaints & Grievances
|In the event that a student has a complaint concerning any matter in relation to the training or organisation, there is a process in place to ensure that the complaint can be resolved amicably. Each party may be accompanied and assisted by a support person at any relevant meeting|
a) Speak to your trainer regarding your issue.
b) If not able to talk to your trainer or not satisfied with the outcome move to step 2
|Your trainer will assist you and try to resolve the problem.|
a) Write a letter to the Principal outlining the situation.
b) If you are not satisfied with the result move to step 3
|Within 10 working days from receipt of the formal lodgement of the letter. The Principal will review the situation. The Principal will provide a response in writing. All measures will be taken to finalise the process as soon as possible.|
Request in writing a review of the decision to the Director.
If you are not satisfied with the result move to step 4
|The Director will assemble a review committee and will invite the student to present their case. The decision will be advised in writing. All measures will be taken to finalise the process as soon as possible|
|4||Contact external mediation||The Make-up Technicians will assist the student to access independent mediation at minimal or no cost to resolve the dispute|
|Independent mediation is available through the NSW Community Justice Centres. For information contact 1800 671 964 or 92287455. Email: email@example.com. Website: www.cjc.nsw.gov.au|
Students should speak directly with the person concerned to resolve the problem as soon as possible.
If the student doesn’t feel that they are able to speak to the person concerned, they can raise the matter informally with their tutor, the Administration Officer or the Deputy Principal. The staff member will attempt to resolve the grievance to the mutual advantage of the parties concerned.
The Makeup Technicians Pty Ltd seeks to prevent problems by ensuring that you are satisfied with your program and its outcomes. In addition to their functional expertise, all staff are encouraged to be fair, courteous and helpful in their dealings with you. Any complaint about a staff member or program will be treated seriously, investigated thoroughly and dealt with according to the merit of the complaint.
If the student wished to make a formal grievance they should put the matter in writing to the
Principal within 21 days.
The Principal will ensure that the grievance is investigated. The circumstances and results of any
grievance are analysed thoroughly by senior management for their implications and acted upon
appropriately so as to remove any grievances in the future by improving the relevant functions.
Each person aggrieved has the opportunity to formally present his or her case.
The student is advised in writing of the outcome within 21 days, including reasons for the decision
where the matter was not resolved to the student’s satisfaction.
International Student Visa Conditions
International students must be in possession of a Student Visa for the duration of their studies at the college. Once the deposit has been paid, The Make-up Technicians will issue the student with a confirmation of enrolment (eCOE) required by The Department of Immigration to apply for a student visa. For a full list of mandatory and discretionary student visa conditions please visit www.immi.gov.au/students/index.htm. More details can be found in the Fact Sheet 50 – Overseas Learners in Australia (http://www.immi.gov.au/About/Pages/media/fact-sheets/fact-sheet-50.aspx).
All students need to attend 90% of the total course to meet the requirements of the Diploma.
Students who are absent or running late will be expected to contact the school prior to the class start time to advise either the office or the tutor of their situation.
Students who are sick will be asked to provide the office with a doctor’s certificate which will be kept on file.
It is essential that students notify the office of any changes to their contact details such as change of telephone number or address.
If students are absent from class and they are required to catch up, where possible, we will arrange for them to attend one of our other classes.
If the student is unable to attend this class or classes for any reason, the student may need to pay an additional fee to have private tuition to complete that component.
All students are required to attend 90% of the course. If an International student fails to meet the required attendance The Make-up Technicians will be required to notify PRISMS which may put your student VISA at risk.
Sick or Running late
Students must, on every occasion, call either their tutor or the school.
Should you be late for start of class, you will be marked as a half day attendance. Exceptions are made if a medical certificate or other evidence is produced.
Current Address Details
Students on an International Student Visa no longer need to keep DIAC informed of their home address in Australia, as DIAC will check these details with your education provider if required. Therefore, you MUST maintain a current residential address on your student file AT ALL TIMES.
STUDENT ADMINISTRATION INFORMATION
Prospective students will be expected to demonstrate adequate capability in both written and spoken English.
Prospective International students need to be 18 years of age at the date of course commencement.
No skills entry requirements for CUA51015 Diploma in Specialist Make-up Services course, Students must have completed the equivalent to enrol in the Diploma in Specialist Make-up Services course.
All ID cards are issued to international students on the first day of Term upon request from the student. Should you want an ID Card, you must provide office staff with a passport size photo.
Refund & Cancellation Policy
All requests for refund of fees by students are to be handled according to the following policy.
This refund policy is provided to the student prior to the student making any payment to The Make-up Technicians.
- Enrolment (deposit) fees are not refundable.
- Only when the full deposit and all enrolment forms have been completed and signed will a student’s space in the class be secured. A student’s enrolment in the class may be cancelled if all enrolment forms and deposit money has not been received 28 days prior to the course commencement date.
- Advance course monies and deposit payments will be 100% refunded if notice is received in writing 28 days or more before the scheduled course commencement date.
- If less than 28 days notice is given in writing prior to course commencement, advance course payments will be refunded, less the deposit.
- If the student is refused a Student Visa by the issuing authority and provides written proof of this before commencement of a course, a full refund of fees will be paid. Withdrawal of an application for a visa is not considered to be a refusal.
- Refunds for students who have paid their fees in advance and wish to leave the course before conclusion of the course will have their fees calculated on the basis of paying each term (as shown in Option 2 of “Method of Payment”). Refunds will be based on this calculation. There is no payment or refund for 4th Term.
- Once a term has been commenced, fees are payable for that entire term. If a student wishes to leave the course the student must notify the principal in writing of their intention to leave and the written notification must be received before the first day of the next term to be commenced otherwise fees are due and payable for that term. If students paying weekly or by term are dismissed or leave through the term, then they must pay the amount equivalent to the full term fees for the term they have commenced.
- Any refunds will be made to the person or organisation that enters into the contract within four weeks of receipt of a written application, unless the person gives a written direction to pay someone else. Refunds will be paid in the same currency in which the fees were collected.
- No refund applies if a student is expelled or deported
- Note that the refund agreement and process does not remove the right to take further action under Australian consumer protection laws. The refund agreement does not circumscribe the student’s right to pursue other legal remedies.
- Requests for refunds should be made in writing and directed to the Principal and or Director of The Make-up Technicians.
- In the unlikely event that The Make-up Technicians is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. If The Make-up Technicians is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) ACPET will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager. The Make-up Technicians Pty Ltd, national code no: 40774,CRICOS provider no: 03367M
|Director||Principal||School Coordinator||Head Tutor||Tutors|
|Mr Conor Coleman||Miss Carmelle Watkins||Miss Lidia Faustino-Yip||Miss Fiona Cooper- Sutherland
We have two modern make up studios, equipped with required lighting and large mirrors (hair dryers supplied at each station).
Toilets are located in the hallway.
Feel free to bring in your lunch, tea & coffee is provided, as well as a microwave and fridge so help yourself. We ask that you wash and put away your dishes and leave this area in a clean and tidy state at all times
Make-Up and Equipment
Students will use the equipment and products from their kits as well as specialty products provided by the school.
In regards to products for work experience, students will need to take their own equipment and products out on work experience, however the college tries to assist students by providing specialty products (e.g. SPFX products) where possible.
The students have access to a library of make-up and reference books, industry magazines, DVD’s and videos which they can refer to throughout the course.
Students have access to a P.C. This is to be used for makeup research only.
- Clean fresh face with No Make-up or Make-up off by 9:00am
- All mobiles off or on silent during class
- Clean Hair, always
- Hair out of face
- Clean comfortable clothes and closed in shoes
- No strong perfumes
- Please come freshly showered – Deodorant encouraged
- Fresh Breath – Toothpaste, Toothbrush, Dental Floss, and Mints ( as you are working very close to people)
- Bottled water is encouraged – no food or drinks in studios except at lunchtime.
Timetable and Breaks
Your tutor will explain your timetable and details about breaks at the orientation session.
All students are required to clean up after themselves. All work stations are to be wiped down mirrors cleaned, stools pushed in and capes over stools, hairdryers are to be in holders. If you use anything from the kitchen please make sure you wash it, dry it and put it away, this is mandatory.
- The Terms & Conditions document details the consequences, personal and financial, of not complying with the school’s rules.
- Please use bins for your rubbish. The rubbish bins are located in the classrooms and kitchen. Please note: The BLUE bins and GREEN bins are located down stairs outside.
- ABSOLUTELY NO SMOKING on the premises or near the front door.
Communication / If you have a problem
Any concerns or issues are to be reported to your tutor. The school has procedures to follow.
Mobile phones are to be switched off or on silent while in class. Speak with your tutor regarding important calls & emergencies.
Don’t leave your valuables unattended at anytime. Take care of your Make-Up kit and never leave it in your car. The school takes no responsible for kits or valuables that are misplaced or stolen.
The school does not offer an accommodation service to its students, however once enrolled, a student seeking to change their accommodation is welcome to advertise on the noticeboard indicating that they are seeking shared accommodation etc.
TMT – The Make-Up Technicians Map
ACADEMIC SUPPORT & EXPECTATIONS
Teaching & Learning in Australia
The tuition is face to face. The students will work on other members of the class on a daily basis, however during certain stages of the course students may be asked to bring in a model. The tutor will observe, assess and assist each student.
Language Literacy and Numeracy
All students have the option to be assessed in order to ascertain if their Language, Literacy and
Numeracy (LLN) skills are sufficient to successfully undertake the training program. This is usually
ascertained on application or via initial interview. Where extensive support is needed, specialised
LLN support may be set up. Where an applicant’s LLN deficiency will clearly inhibit achievement of
learning outcomes and the applicant refuses LLN support, the enrolment may be declined.
ASSESSMENT & REPORTS
Training and Assessment Standards
The Makeup Technicians Pty Ltd has personnel with appropriate qualifications and
experience to deliver the training and facilitate the assessment relevant to the training products
offered. Assessment will meet the National Assessment Principles including recognition of prior
learning and credit transfer. Adequate training materials and physical resources are utilised to
ensure the learning outcomes of the training product can be achieved. Appeals procedures are in
place for students who are not satisfied with assessment or training. All assessment processes are
valid, reliable, flexible and fair. Students are advised on assessment requirements before training
The objective of assessment is for the student to show that they have achieved the unit’s
Assessment is predominantly competency based and is designed to determine whether the
candidate can demonstrate the target competencies. Competency based assessment techniques
- Observation – the completion of a specified task or set of procedures normally performed under close supervision, using a detailed checklist.
- Oral questioning – an informal response is provided to a series of questions presented in order to demonstrate understanding of principles or reasoning behind the action taken.
- Multiple choice – a question or incomplete statement followed by several options from which the student selects the appropriate answer/s.
- Written short answer – a written response item consisting of a question/s with answers of a single word, a few words, a sentence, or a paragraph.
Students will be advised of the assessment methodology before training commences. Students
who are unable to demonstrate competency at a given time or who successfully appeal
assessment results may be reassessed at an appropriate later time.
Assessment is in accordance with the National Assessment Principles. All assessments meet the
assessment criteria of a training package or accredited course on which the program is based.
Issue of Certification
Diplomas, Certificates, and Statements of Attainment will be issued within 21 working days of
successful completion of the program and payment of all fees. Qualifications will meet the
requirements of the training package/product and legislation.
Students will be assessed on a daily basis through the tutor’s observation of skill competency.
If a tutor assesses a student and finds that they are having difficulties or are found to be not yet competent in a particular area, the student will be notified. He or she may be required to repeat that particular section of the Diploma course when it is conducted again and or attend additional classes, providing there is a space available
HEALTH & SAFETY AT TMT
It is the school’s practice to ensure so far as is reasonably practicable that all students, employees and visitors are safe from injury and risks to health while on our premises. It does this by ensuring that work practices and procedures comply with the Occupational Health and Safety Act 2000 and Regulations Governing Occupational Health, Safety and Welfare.
Students are required to take reasonable care of the Health and Safety of fellow students, staff & visitors by reporting unsafe working conditions, faulty equipment and accidents to the office & your tutor.
Workplace Harassment and Bullying
Workplace harassment or bullying includes behaviour that intimidates, offends, degrades or humiliates a person in the workplace. The Makeup Technicians School will not tolerate harassment or bullying in the workplace. Should you have any concerns or questions relating to harassment issues, please see your tutor and the Deputy Principal.
Equal Opportunity / Sexual Harassment
The Makeup Technicians will not tolerate discrimination based on the grounds of sex, race, martial status, disability, sexual preference, age or religious beliefs. Sexual harassment (verbal or physical) including offensive language and unwanted or unacceptable advances will not be tolerated
In case of emergency or accident, inform your tutor or the office immediately. The Deputy Principal is the first aid officer and the first aid kit is located in the office.
Fire Drills are conducted at random during the year. The fire exit is marked; it’s the main staircase from the ground floor to level one. The assembly area following evacuation of the building is across the street, adjacent to the school.